Cancellation steps
Alison's help center gives three steps, and says there is no minimum term, so you can cancel at any time. You can also cancel by contacting the support team.
- Log in to your Alison account in a browser.
- Go to Account settings.
- Select Cancel Premium Membership.
- Keep the cancellation confirmation email; monthly subscribers receive one and are not charged on the renewal date.
Refunds: what each Alison page says
Alison's pages do not agree on yearly refunds. The help center and the Go Premium page say yearly subscribers are refunded unspent time, after Alison keeps the fee for each month used at the Premium Monthly rate, and that Alison tells you the remaining time and refund amount when you cancel. The Terms of Use, clause 5.1, say no refunds will be available for unspent subscription time, whether monthly or annual. Before cancelling a yearly plan for a refund, ask support in writing which rule applies and keep the reply.
Because the yearly refund (where given) is calculated at the monthly price of EUR 7.99, a yearly plan of EUR 79 is fully used up after about ten months at that rate, so there is little or nothing to refund late in the year.
| Product | Help center or Premium page | Terms of Use |
|---|---|---|
| Premium Monthly (EUR 7.99) | No refund for the month already paid | No refund for unspent time |
| Premium Yearly (EUR 79) | Unspent time refunded after charging used months at the monthly rate | No refund for unspent time |
| Digital certificate or diploma | Not covered | Refundable only if not downloaded |
| Printed parchment | Not covered | Full refund if not yet printed and shipped; after shipping, return it and the shipping fee is deducted |
What you keep after cancelling
You keep Premium benefits until the end of the period you paid for. Alison says Premium discounts never expire and you keep unredeemed ones after cancelling, so check the Available Discounts widget in Account settings and plan any certificate purchase around them.
Free learning does not depend on Premium. Alison says there is no cost to study and complete any course, and the Learner Record, which lists completed and started courses with total study time, stays free to download from Settings in a browser. What you lose is Premium's ad-free experience and its other listed extras, such as CV templates and priority support.
Billing details that catch people out
- Renewal date: the fee is taken automatically each cycle from the date you first paid; Account settings shows your next payment date.
- Changing your billing date: you must cancel and resubscribe, and a cancellation only takes effect at the end of the current cycle, so you cannot resubscribe until then.
- Failed payment: if a monthly payment fails, Alison emails to say the subscription has been cancelled.
- App purchases: the help articles we checked do not cover subscriptions bought through Apple or Google; contact Alison support if you subscribed in the app.
Checklist before the renewal date
- Note the next payment date in Account settings and cancel at least a day before.
- Redeem or note any saved Premium discounts; they survive cancellation.
- Download your Learner Record and any claimed digital certificates.
- On a yearly plan, ask support in writing whether a pro-rated refund applies before you cancel.
- Keep the cancellation email and check your next statement for a charge.
Questions before you decide
How do I cancel Alison Premium?
Log in, go to Account settings and select Cancel Premium Membership. You can also contact Alison support to cancel.
Does Alison refund Premium?
Monthly plans get no refund for the current month. For yearly plans, the help center describes a refund of unspent time at the monthly rate, but the Terms of Use say no refunds for unspent time, so confirm with support.
Do I lose my Premium certificate discounts if I cancel?
No. Alison says unredeemed Premium discounts never expire and are kept after you cancel.
Can I still study for free after cancelling Premium?
Yes. Alison says studying and completing courses costs nothing, and the Learner Record remains free to download.
Sources & verification
Product details and prices can change. Check the linked provider before buying.
- Alison Help Center: Premium Subscription cancelation Accessed 30 Oct 2026
- Alison: Go Premium Accessed 30 Oct 2026
- Alison: Terms of Use Accessed 30 Oct 2026
- Alison Help Center: Payment for Premium explained Accessed 30 Oct 2026
- Alison Help Center: How does the Premium discount work? Accessed 30 Oct 2026
- Alison Help Center: Is Alison really free? Accessed 30 Oct 2026
- Alison Help Center: How do I download my Learner Record? Accessed 30 Oct 2026
Sources link directly to providers. Product buttons may use separately labeled affiliate links. Read our disclosure.